Overview
Ace Access Homes ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at aceaccesshomes.com, contact us by phone or text, or interact with our services in any way.
We operate exclusively in California and comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This policy applies to all visitors, clients, and prospective clients regardless of location.
Information We Collect
Information You Provide Directly
When you contact us, request an assessment, submit a form, or communicate with us by phone, text, or email, we may collect:
- Name, email address, phone number, and home address
- Details about your home, accessibility needs, or health-related concerns you voluntarily share during consultations
- Photographs or notes taken during in-home assessments (with your consent)
- Payment information when you engage our services
Information Collected Automatically
When you visit our website, we may automatically collect limited technical information, including:
- Browser type and version, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referring URLs
- Interaction data from cookies and analytics tools
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, schedule consultations, and provide requested services
- Conduct in-home safety assessments and prepare written proposals
- Communicate with you about your project, follow-up care, and service updates
- Improve our website functionality, content, and user experience
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties. We have not sold personal information in the preceding 12 months.
Cookies & Analytics
Our website uses cookies and third-party analytics services (including Google Analytics and Squarespace Analytics) to understand how visitors use the site and to improve performance. These tools may collect anonymized data about your browsing behavior.
We also use the Elfsight reviews widget to display Google Business Profile reviews, which may set its own cookies.
You can adjust your browser settings to refuse cookies, delete existing cookies, or receive notification when cookies are being set. Disabling cookies may limit certain website functionality but will not affect your ability to contact us or request services.
Information Sharing & Disclosure
We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist with website hosting, analytics, payment processing, or business operations — each bound by confidentiality obligations
- Legal requirements: When required to comply with applicable law, regulation, legal process, or enforceable governmental request
- Safety: When we believe disclosure is necessary to protect the safety of our clients, employees, or the public
We do not share your information with advertisers, data brokers, or unrelated third parties for their marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure payment processing, and access controls limiting who within our organization can view personal data.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.
Your Rights Under California Law (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Right to Know
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we have shared it.
Right to Delete
You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (such as information needed to complete a transaction or comply with a legal obligation).
Right to Correct
You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt Out of Sale or Sharing
We do not sell your personal information and have not done so in the preceding 12 months. We do not share your personal information for cross-context behavioral advertising. Because we do not engage in these practices, there is no need to opt out — but you may still contact us with questions at any time.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. You will not receive different pricing, a different level of service, or be denied service for making a privacy request.
How to Exercise Your Rights
To submit a request to know, delete, or correct your personal information, contact us using any of the methods listed below. We will verify your identity before processing your request, typically by confirming information you previously provided to us. We will respond to verifiable requests within 45 days.
You may also designate an authorized agent to submit a request on your behalf. We may require the agent to provide written authorization and verify your identity directly.
Sensitive Personal Information
During in-home assessments, you may voluntarily share health-related information such as mobility limitations, medical conditions, balance concerns, or physician recommendations. We use this information solely to provide appropriate accessibility recommendations and do not disclose it to third parties except as described in this policy. We do not use sensitive personal information for purposes beyond what is necessary to provide our services.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, and resolve disputes. Assessment reports and project documentation are retained for a minimum of seven years for warranty, liability, and regulatory purposes.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it promptly.
Third-Party Links
Our website may contain links to third-party websites, including vendor product pages, review platforms, and resource sites. Ace Access Homes is not responsible for the privacy practices, content, or security of those sites. We encourage you to review the privacy policies of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
