Is it really free? What's the catch?
It is really free, and the business reason is simple. The Home Safety Check is how we meet homeowners. Some Checks turn into projects for us, and many do not. Either way, the findings are yours to keep, and nobody will call you with a pitch afterward.
Can the Home Safety Check help keep my parents at home?
That is what it is for. The Check finds the risks in the home and the fixes that would let your parent stay there safely, ranked by urgency, whether the answer is a few grab bars or a larger project. You will know what it would take before anyone has to decide anything.
What if we can't take photos?
Then we skip the photos. You can walk us through the home live on a phone camera, a family member can send pictures on your behalf, or we can do the entire conversation by phone with no pictures at all. Nobody gets disqualified by technology. Your photos are seen only by our team, and we delete them on request.
Is this a medical evaluation?
No. We are Certified Aging-in-Place Specialists, not clinicians, and Ace Access Homes is a licensed California contractor, not a medical provider. We review the home, not the person. If you already work with an occupational or physical therapist, we are glad to coordinate with them so the home plan supports the care plan.
What happens after the call?
You will receive your written Home Safety Check Findings by email, and we will tell you exactly when to expect them before the call ends. After that, the next move is yours. If the findings show work worth doing and you want help, the in-home Estimate is free, and you ask us, never the reverse.
Is a safer home an alternative to a nursing home?
For many families it is the first alternative worth trying. Most falls happen at home and most are predictable, so a home that has been checked and fixed can remain the plan for years. When a move is the right choice, we say so. The findings are honest either way.
Will you pressure me on the call?
No. The call is a conversation of questions and careful looking, not selling. Our No-Pitch Promise means no one offers you anything on the call, and no one follows up with a sales pitch. The findings speak for themselves, and what you do with them is entirely up to you.
Can the Check happen before a hospital discharge or the end of a rehab stay?
Yes, and a discharge date is one of the most common reasons families call. Tell us the date when you book and we prioritize the call, so the findings arrive before the homecoming.
What does the in-home Home Safety Assessment cost?
The in-home Assessment is $329, which covers the full on-site visit, the measurements, and the complete written Home Safety Report you keep. Our clinical partners provide it to their clients at no charge, so if you were referred by an occupational therapist, physical therapist, or discharge planner, ask when you call. And the free Home Safety Check is always available as a first step from anywhere.
Is the in-home Assessment a sales pitch in disguise?
We understand the concern. The honest answer: we are a contractor, and we do quote work after the Assessment for clients who ask us to. But the Assessment itself is structured to identify risks honestly, including ones we can't help with and ones that don't require professional installation. We are not trying to sell a stairlift to someone who needs a grab bar, or the reverse. Our Certified Aging-in-Place Specialist credential requires us to prioritize client wellbeing over project scope.
How long does the in-home visit take?
Between 30 minutes and one hour on-site, depending on the size of the home and how much you would like to discuss. Some visits are focused and efficient. Others involve more conversation about the situation, the family's concerns, or the options. The written Home Safety Report is prepared after the visit, and we will tell you when to expect it before we leave.
Can the Report be used for grant applications?
Yes. The Home Safety Report documents specific hazards, recommended modifications, and estimated cost ranges in a format that supports grant and funding applications for home accessibility modifications. We can discuss applicable programs during the visit.
Do you offer the Home Safety Check in Ventura County and the Conejo Valley?
Yes. We serve everywhere in Ventura County, the Conejo Valley, and nearby West Los Angeles, including Thousand Oaks, Westlake Village, Oxnard, and Camarillo. If you are outside the area, book anyway and we will point you to someone good. You can also call or text us at (805) 500-0801.